Privacy policy
Last updated: 14 July 2026
Overview
This Privacy Policy explains how Bora Landscape Build collects, uses, stores and discloses personal information when you visit our website, contact us, request a quotation, purchase a product, book a design service or otherwise interact with us.
1. What information we collect
We may collect personal information such as:
- your name
- phone number
- email address
- billing and delivery address
- project or site details you provide
- order and payment information
- communication records
- website usage information such as IP address, browser type and interaction data collected through cookies or analytics tools.
2. How we collect information
We may collect personal information:
- directly from you when you complete a form, place an order, request a quote or contact us
- when you subscribe to updates or marketing communications
- through our website, cookies, analytics tools and similar technologies
- from service providers involved in payment processing, website hosting, analytics, fulfilment or customer support.
3. Why we collect and use personal information
We may use personal information to:
- provide products and design services
- process payments and orders
- arrange delivery
- prepare quotations and proposals
- communicate with you about enquiries, bookings, projects and orders
- improve our website, services and customer experience
- send marketing communications where permitted by law
- maintain internal records
- comply with legal obligations and resolve disputes.
4. Disclosure of personal information
We may disclose personal information to trusted third parties where reasonably necessary for business operations, including:
- payment processors
- delivery providers
- website hosting and IT providers
- analytics providers
- professional advisers
- contractors or consultants assisting with service delivery
- government authorities or regulators where required by law.
We do not sell personal information to third parties.
5. Cookies and website analytics
Our website may use cookies, pixels and similar technologies to understand website traffic, remember preferences and improve site performance. You can usually manage cookie settings through your browser.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no system is completely secure and we cannot guarantee absolute security of information transmitted online.
7. Access and correction
You may request access to personal information we hold about you and ask us to correct inaccurate or out-of-date information, subject to any legal exceptions.
8. Marketing communications
If you receive marketing communications from us, you may opt out at any time by using the unsubscribe link where available or by contacting us directly.
9. Contact us
If you have questions about this Privacy Policy, would like to request access to your personal information, or would like to make a privacy complaint, please contact:
Bora Landscape Build
Email: sales@boralandscapebuild.com.au
