Shipping policy
Last updated: 14 July 2026
Overview
This Shipping Policy applies to physical product orders only. Design services are supplied digitally and are not subject to physical shipping unless otherwise agreed.
1. Delivery Area
Physical products are supplied within Queensland only.
We do not currently offer standard shipping for physical products outside Queensland.
If a delivery address is outside our normal service area, additional freight charges, lead times or special delivery arrangements may apply.
2. Processing and Lead Times
Order processing and dispatch timeframes are estimates only. Availability, supplier timing, weather, carrier delays and site access may affect delivery schedules.
We will make reasonable efforts to keep customers informed of any material delay.
3. Delivery Conditions
Customers are responsible for ensuring that:
- delivery details are accurate
- the site is safe and accessible
- there is adequate access for unloading
- someone is available to receive the goods where required.
For large, heavy or oversized items, delivery may be to kerbside only unless otherwise agreed in writing.
4. Failed or Delayed Delivery
If delivery cannot be completed because of incorrect address details, lack of site access, absence at delivery, unsafe conditions or other customer-related issues, additional delivery, storage, handling or re-delivery fees may apply.
5. Risk and Title
Risk in physical goods passes to the customer on delivery or collection, to the extent permitted by law.
6. Delivery Issues
If goods arrive damaged, incomplete or incorrect, please contact us within 48 hours of delivery with your order details and photos of the goods and packaging so we can assess the issue promptly.
