Terms of service
Last updated: 3 August 2026
1. General and application
These Terms and Conditions govern your use of the Bora Landscape Build website and your purchase of products and services from Bora Landscape Build (Bora, we, us or our).
By using our website, placing an order, accepting a quotation, booking a consultation or engaging our services, you agree to these Terms and Conditions and any policies or documents expressly incorporated into them.
These Terms and Conditions operate together with any quotation, proposal, scope of work, design agreement, construction contract, invoice, Return Policy, Warranty Policy, Shipping Policy and Privacy Policy that applies to your order or project. If there is any inconsistency, the following order of priority applies:
- any signed or formally accepted project-specific contract;
- the accepted quotation, proposal or scope of work;
- any applicable product or service policy; and
- these Terms and Conditions.
Building or construction work that requires a regulated contract will be governed by the applicable project contract and relevant legislation.
Nothing in these Terms and Conditions excludes, restricts or modifies any right, remedy, consumer guarantee or other protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
2. Business details
Business name: Bora Landscape Build
ABN: 51 658 764 571
Email: sales@boralandscapebuild.com.au
Phone: 0434 609 984
3. Website use
You must use our website lawfully and must not interfere with its operation, security or availability.
We may update, suspend, restrict or withdraw any part of the website without notice. We make reasonable efforts to keep website information accurate and current, but errors, omissions or interruptions may occur. We may correct website content when an error is identified.
You are responsible for your own access to the website and for ensuring that anyone using the website through your connection is aware of these Terms and Conditions.
4. Products and services
We offer physical products, site consultations, landscape design services and, where separately agreed, landscape construction and maintenance services.
Physical products are generally available within Queensland only unless otherwise agreed in writing.
Landscape design services are available Australia-wide and may be provided remotely. On-site consultations, travel or attendance outside our standard service area may attract additional fees, which will be disclosed before booking where reasonably practicable.
The inclusions and exclusions for each product or service are set out in the relevant product description, quotation, proposal or scope of work.
5. Quotations, orders and acceptance
All orders, bookings and service requests are subject to our review, acceptance and availability.
A quotation or estimate is based on the information reasonably available when it is prepared. It is valid for the period stated in the document. If no validity period is stated, it may be revised before acceptance if pricing, availability, freight, supplier costs, site conditions or scope requirements change.
Acceptance occurs when you complete the acceptance method stated in the quotation or contract, including signing, confirming in writing or paying the required amount.
We may decline or cancel an order before supply where reasonably necessary, including because of stock unavailability, an obvious pricing or description error, an inability to service the location, safety concerns or requirements that fall outside our capability. If we cancel an accepted order and no goods or services have been supplied, amounts paid for the cancelled portion will be refunded.
6. Pricing, GST and payment
All prices are in Australian dollars. Consumer-facing prices will display the minimum total price, including GST and any unavoidable or pre-selected fees, as required by law. Business-only quotations may state prices exclusive of GST where permitted and will clearly identify the GST payable.
Prices may change for future orders without notice. Once a quotation or contract has been accepted, the price may only change as permitted by that quotation or contract, including through an agreed variation or an adjustment permitted by law.
Physical products must be paid for in full before dispatch unless otherwise agreed in writing.
Design services must be paid for before work begins unless the applicable quotation or agreement states otherwise.
Deposits and progress payments for building or construction work will be set out in the project-specific contract and must comply with applicable Queensland legislation. Progress payments will relate to the work completed or the stage reached as required by the applicable contract and law.
We may pause services, with reasonable notice where practicable, if an amount is overdue or information required to continue the work has not been supplied.
7. Design process, timelines and revisions
Design timeframes are estimates and depend on project scope, site information, client decisions, communication turnaround, consultant input, approvals and requested changes.
Any programme or anticipated completion date assumes that you provide required information, selections, approvals and access within a reasonable timeframe. Client delay will extend the programme and may affect our availability or require the work to be rescheduled.
Unless otherwise stated in the accepted quotation, each design package includes up to two revision rounds. A revision round means one consolidated set of comments provided after a design issue or presentation.
Included revisions are intended to refine the agreed design direction. A substantial change to the brief, style, site area, project priorities or approved design may constitute a redesign or additional service rather than a revision.
Additional revisions, redesign after approval, extended design development, extra meetings, additional site visits, updated drawings, consultant coordination or work outside the agreed scope may be quoted separately. We will advise you before carrying out chargeable additional work.
Minor changes requested by an owners corporation, body corporate or approval authority may be incorporated within an available revision round or addressed as a minor amendment where reasonably practicable. Significant authority-driven redesign or additional documentation may be charged separately after consultation with you.
When you approve a design stage, layout, material selection or other project decision, we may rely on that approval to proceed. Changes requested after approval may constitute an additional revision, redesign or variation.
If a design project remains inactive because required client information or feedback has not been provided for 30 days or more, we may place the project on hold. Restarting the project will be subject to our current availability and may require a revised programme or reasonable restart fee, which will be disclosed before work resumes.
8. Site inspections and remote design
A standard landscape site inspection is a visual assessment for the agreed landscape scope. Unless expressly included, it is not a boundary survey, engineering inspection, building inspection, geotechnical investigation, drainage certification, service location or structural assessment.
Where design is provided remotely, we may rely on plans, dimensions, photographs, videos and other information supplied by you or third parties. Dimensions, levels, boundaries, underground services and site conditions must be verified before construction where required.
A preliminary opinion, budget indication or verbal estimate given before inspection or detailed documentation is indicative only and is not a fixed quotation.
Concept-stage budgets, cost ranges and preliminary estimates are provided to assist decision-making. They are not a guarantee of final construction cost unless expressly identified as a fixed-price quotation. Final cost may be affected by design development, quantities, engineering, approvals, supplier pricing, access and site conditions.
9. Approvals, engineering and third-party consultants
Council approval, building approval, body corporate approval, engineering, surveying, arborist advice, service location and other specialist services are not included unless expressly listed in the accepted scope.
We may identify likely approval or consultant requirements and, where agreed, coordinate suitable third parties. Third-party fees, authority charges and application fees are additional unless expressly included.
Approval decisions and processing times are controlled by the relevant authority or third party. We do not guarantee that an application will be approved or determined within a particular timeframe.
You remain responsible for ensuring that required approvals are obtained before work starts unless our accepted scope expressly makes us responsible for obtaining them.
10. Client responsibilities
You must provide accurate, complete and timely information relevant to the order or project, including site details, measurements, plans, access conditions, ownership or authority to approve the work, known easements, existing services, drainage information and delivery details.
You must provide safe and reasonable access to the site and notify us of known hazards, restrictions, protected vegetation, underground or overhead services, asbestos or other potentially hazardous materials.
You are responsible for reviewing design documents, quotations and selections and for promptly notifying us of any apparent error, omission or inconsistency.
Before construction or ordering begins, you must confirm that the approved design, scope, dimensions, finishes and selections reflect your requirements. Contractors must verify critical dimensions, levels and site conditions before relying on design documents for construction.
We are not responsible for delay, rework or additional cost caused by inaccurate, incomplete or late information supplied by you or by a third party engaged by you, except to the extent caused by our own failure to exercise due care and skill.
11. Site conditions and concealed matters
Quotations are based on visible conditions and information reasonably available at the time of pricing. Concealed, latent or unexpected conditions may only become apparent after work begins.
Examples include unsuitable or unstable soil, buried concrete, rock, tree roots, undocumented services, asbestos, contaminated material, hidden drainage, water damage, structural defects and work that does not comply with previous approvals or standards.
Unless expressly included in the accepted scope, pricing does not include the removal, treatment or rectification of concealed rock, unsuitable soil, contamination, asbestos, undocumented services, buried structures, hidden concrete, extensive roots, concealed drainage defects or non-compliant existing work.
If an unexpected condition affects safety, scope, cost or timing, we may pause the affected work, notify you and propose a variation or alternative solution before proceeding.
12. Variations and additional work
A variation is a change to the agreed scope, specification, design, materials, quantities, access requirements, construction method, timing or site conditions.
Variations should be agreed in writing before the varied work is carried out, except where urgent work is reasonably necessary to protect safety or prevent damage. The variation may change the price and completion timeframe.
We are not required to carry out work outside the accepted scope unless it is separately agreed.
If a requested variation, suspension or site condition requires additional mobilisation, equipment hire, delivery, storage, protection, cleaning or reattendance, the reasonable associated cost may form part of the variation.
13. Product information and natural variation
We make reasonable efforts to ensure product descriptions, images, dimensions and specifications are accurate. Reasonable variations may occur in colour, finish, grain, texture, tone, batch appearance and dimensions within normal manufacturing or material tolerances.
Photography, screen settings, natural materials, weathering and supplier batch differences can affect appearance. A reasonable variation does not of itself mean that a product is faulty.
Samples indicate general appearance only and may not exactly represent the products ultimately supplied.
14. Stock, special orders and custom products
Stock levels and supplier availability may change without notice. If we cannot supply an ordered item, we will contact you to discuss an alternative, backorder or cancellation of the affected item.
Estimated arrival dates for pre-order or backorder products are guides only and may change because of supplier, freight or other delays outside our reasonable control.
If a specified product or material becomes unavailable, discontinued or subject to an unreasonable delay, we may propose a reasonably comparable substitute. No substitution that materially changes the appearance, performance or price will be made without your approval.
Custom-made, special-order, made-to-order, cut-to-size or personalised products may enter production or require supplier commitment shortly after confirmation. Change-of-mind cancellation or return may not be available after processing has started, subject to your rights under the Australian Consumer Law.
15. Shipping, delivery and collection
Delivery timeframes are estimates unless expressly guaranteed in writing.
You must provide accurate delivery information and ensure safe and practical access. Additional charges may apply for special handling, waiting time, storage, difficult access, redelivery or failed delivery caused by circumstances within your control.
You should inspect goods promptly after delivery and notify us as soon as reasonably practicable if an item appears missing, damaged or incorrect.
Risk in goods passes on delivery or collection to the extent permitted by law. This does not affect any rights you may have under the Australian Consumer Law.
16. Returns, damaged goods and consumer guarantees
Returns, refunds and change-of-mind requests are subject to our Return Policy and any applicable product-specific terms.
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If goods or services fail to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, re-supply, refund or other remedy depending on the circumstances and applicable law.
If we reasonably require a faulty product to be returned for assessment and the claim is valid under the Australian Consumer Law, we will bear reasonable return costs as required by law.
You must notify us within a reasonable time after becoming aware of an alleged defect or service issue and provide reasonable access for us to inspect it. Where appropriate, you must give us a reasonable opportunity to investigate and provide an available remedy before arranging third-party rectification, except in an emergency or where the law provides otherwise.
Damage caused by fair wear and tear, misuse, unauthorised modification, incorrect storage, failure to follow installation or maintenance instructions, or work performed by an unrelated third party may not constitute a product defect. This does not limit rights that cannot lawfully be excluded.
17. Installation and third-party work
Unless expressly included, product supply does not include installation, site preparation, approvals, engineering or compatibility assessment.
Where products or designs are installed or implemented by you or by a third party not engaged by us, you are responsible for ensuring that the installer verifies measurements, site conditions, suitability, compliance and installation requirements before proceeding.
We are not responsible for the acts, omissions, delays or workmanship of independent third parties not engaged or controlled by us. Nothing in this clause excludes liability arising from our own conduct or any liability that cannot lawfully be excluded.
18. Landscape establishment and maintenance
Living landscape elements require ongoing care after installation. Unless an establishment or maintenance service is expressly included, you are responsible after handover for appropriate watering, irrigation operation, mowing, fertilising, pruning, weed control, pest and disease management and compliance with any care instructions we provide.
Plant and turf performance can be affected by weather, heat, frost, drought, excessive rainfall, water restrictions, animals, pests, disease, soil conditions, irrigation failure and maintenance practices. Loss or decline caused by these factors, or by failure to follow reasonable care instructions, is not of itself evidence of defective goods or workmanship.
Any express plant, turf or workmanship warranty will be subject to its stated conditions. Nothing in this clause limits a consumer guarantee or other right that cannot lawfully be excluded.
19. Intellectual property in design work
All concepts, plans, drawings, renderings, presentations, details, specifications, schedules, written recommendations and related design material created by us remain our intellectual property unless otherwise agreed in writing.
Once all amounts due for the relevant design service have been paid, we grant you a non-exclusive licence to use the final approved design documents solely for the project and property for which they were prepared. You may provide those documents to builders, consultants and approval authorities only as reasonably necessary for that project.
The licence does not permit you or a third party to reuse the design on another property, resell it, commercially reproduce it, modify authorship information or use preliminary or rejected concepts without our written consent.
We are not responsible for changes made to our design by others or for construction that departs from the final approved documents without our review.
20. Website intellectual property
The website and its content, including text, images, graphics, branding, logos, video, layout and downloadable material, are owned by or licensed to us and are protected by intellectual property laws.
You must not scrape, copy, reproduce, publish, modify, distribute or commercially use website content without our prior written permission, except for ordinary personal viewing or as otherwise permitted by law.
21. Project photography, reviews and social content
We will only use identifiable project photographs, client reviews or testimonials for marketing where we have obtained consent or where you have voluntarily supplied or publicly tagged us in content in circumstances that reasonably indicate permission to share it.
If you provide content for marketing use, you grant us a non-exclusive, royalty-free licence to reproduce and publish that content for our website, portfolio, social media and related promotional materials. You confirm that you have the right to provide that permission.
You may contact us if you want us to stop using future publications of customer-supplied content, although we may not be able to recall material already printed or lawfully published.
22. Cancellation, rescheduling and suspension
Cancellation and rescheduling terms stated in an accepted quotation, booking confirmation or project contract apply to that service.
If you cancel a design service after work has begun, we may retain or charge a reasonable amount for work completed and non-recoverable costs already incurred. Any balance that is refundable under the applicable agreement or law will be returned.
Custom products may not be cancellable after processing or fabrication has started, subject to the Australian Consumer Law.
We may suspend or terminate the affected service where you materially breach the agreement, fail to make a required payment, fail to provide safe access or request unlawful or unsafe work. Where reasonably practicable, we will first notify you and provide an opportunity to remedy the issue.
If work is delayed, suspended or unable to proceed because of client instructions, unavailable access, missing approvals, unpaid amounts or another matter within your control, the programme will be extended. Restarting or remobilising the work will be subject to our current availability, and reasonable resulting costs may be charged where permitted by the applicable contract and law.
23. Delays and force majeure
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, flood, fire, natural disaster, government action, authority delay, industrial action, transport disruption, supplier failure, material shortage, utility interruption, epidemic, war, civil disturbance, cyber incident or failure of communications infrastructure.
If such an event occurs, affected timeframes will be reasonably extended. We will communicate material impacts and take reasonable steps to reduce avoidable delay.
24. Liability
Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including liability under the Australian Consumer Law.
To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by inaccurate client information, unauthorised design changes, third-party workmanship, failure to follow instructions or use of a product or design outside its intended purpose.
Where a guarantee applies to goods or services not ordinarily acquired for personal, domestic or household use, our liability may, where permitted by the Australian Consumer Law, be limited to repair, replacement, re-supply or the reasonable cost of those remedies.
Each party must take reasonable steps to minimise loss arising from a breach or claim.
25. Privacy and electronic communications
We handle personal information in accordance with our Privacy Policy and applicable privacy law.
By providing contact details in connection with an enquiry, order or project, you consent to receiving communications reasonably necessary to manage that enquiry, order or project.
Marketing communications will include an unsubscribe option where required. Transactional and project communications may still be sent where reasonably necessary to provide the requested goods or services.
26. Changes to these Terms and Conditions
We may update these Terms and Conditions for future website use, orders and engagements. Changes take effect when published unless a later date is stated.
Changes will not retrospectively alter an accepted quotation or contract unless agreed by the parties or permitted by that agreement or by law.
27. Severability and waiver
If any provision is held to be invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions will continue to operate.
A failure or delay in enforcing a right does not waive that right.
28. Governing law
These Terms and Conditions are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.
